Providing a high-quality service that satisfies all customers
We have a commitment to our customers to provide an efficient admissions/applications system for higher education in the UK. We aim to provide a high quality service which satisfies all customer enquiries, where and whenever required, by giving clear, accurate information and advice.
Here you can view our customer service aims, the awards we have achieved for quality and our performance indicators, which are reviewed annually.
Our aims
Our aims, how we will achieve them and how you can help us.
Quality standards
The awards we have achieved for quality.
Customer service standards
Our customer service performance indicators.
Employee excellence awards
Have you received excellent service from someone at CUKAS? If so, we would like to hear from you.
Do you wish to make a complaint? Learn how to in our how to make a complaint section. Emails about the application process will not receive a response - please check our FAQs or contact us.