Our aims
Our aim is to:
be seen as a friendly, approachable organisation which is empathetic, supportive and accessible
be trusted by our customers to always provide accurate and timely information and advice
be accomplished and professional in everything we do in delivering the complete service
be knowledgeable and well informed so that we are able to efficiently and effectively meet the needs of our customers
be reliable, honest, dependable and consistent so that our customers can have confidence in our services.
To achieve this we will:
provide well trained, easily identifiable staff
provide all our customers with clear, accessible information
put into operation efficient and cost effective systems and processes
train our staff to listen carefully, to give clear explanations, to be courteous and helpful, and to treat you with respect
always consider new ways to improve our services, and welcome any comments you would like to make to help us achieve this aim
ensure that if a complaint does arise, it is dealt with promptly, openly and fairly and an apology is issued if we make a mistake
be sensitive to special needs.
You can help us by:
having information we might need ready, such as your Personal ID, when you phone us
giving full and accurate information
providing us with your institution code and relevant system information
contacting the correct department (www.cukas.com/aboutus/contactus)
treating our staff with respect
letting us know how we can improve our services (feedback@ucas.ac.uk) - you will not receive a response to your email
asking us to explain anything of which you are not sure.