CUKAS contacts - for staff at conservatoires

HEI Customer Service Team

Your first point of contact for queries and requests about all operational, policy and technical matters. If the team cannot answer your enquiry immediately, they will ensure that it is directed to the most appropriate area, and will keep you fully informed as to its progress and resolution.

Tel: 0844 984 1111 (for conservatoire staff only)

Fax: 01242 544 961

Email: hei_team@ucas.ac.uk (for conservatoire staff only)

Emails sent by applicants about the application process will not receive a response - please check our FAQs or contact us.

External Relations update

We are currently reviewing our engagement with member institutions and will shortly be recruiting Strategic Account Managers to support your admissions activities and future CUKAS initiatives. We will continue to deliver a high level of support and help to our members through established communication channels (this section is password-protected - please log in to see the contact details).

International Team

Our responsibilities include helping conservatoires to make the most of CUKAS services for their international admissions and recruitment, and providing guidance to

  • international applicants
  • international admissions and recruitment officers
  • agents
  • and national and international schools.

The team is happy to visit member institutions to talk to staff and their agents (when the latter are visiting the UK) and to provide training to local staff, agents, schools and British Council staff when attending international events in various countries.

We also receive many visiting delegations of schools, British Council staff, foreign embassy staff, university administrators and researchers. Part of our role is to strengthen links with sector colleagues and to provide input into current issues such as the points-based system (PBS).

An online international mailbase is available for members to engage in dialogue about issues affecting the sector, and to receive monthly updates and relevant information from the International Team. If you would like to join the mailbase, or wish to discuss any aspect of CUKAS international services or support, please do not hesitate to contact us.


Supporting Professionalism in Admissions

Supporting Professionalism in Admissions
Learn about the SPA programme, which is designed to support and enhance good practice in admissions, student recruitment and widening participation across the UK HE sector.